Frequently Asked Questions by the Users

 

 


Q. How do I use Estelar PDF Security Software?

Estelar PDF Security Removal Tool is very easy to use that comes with In-Build screen instructions. But still for a quick reference here are the 4 steps that you need to follow during the removal process:


-  Go to Start Menu> Programs > Estelar PDF Security Removal or run it from desktop’s shortcut
-  Click on Import File butoon
-  Click on Save As button
-  Click on Unlock PDF file button and you’re done!

 

Q. Do I need to install any other third party tool as well to get this software to work?

No, It's a stand-alone utility means you don't need to install any other third party tool even you don't need to have Acrobat Reader also to get this tool to work for you. However, there should be NET Framework 2.0 installed in your PC. In case if you don't have the Net Framework 2.0 in your computer our tool will download it for you automatically from the web during the installation process.

 

Q. What are the Estelar PDF Security Removal Tool demonstration limitations?

When in demonstration mode, Estelar PDF Security Removal Tool will leave a WATERMARK on your unlocked PDF documents. Demo version is meant to give you a fair idea of how this tool will actually work before you purchase it. We've personally tested our tool on different PDF files but never seen a situation where Estelar PDF Security Removal Tool can't handle. If you're still unsure, you can contact our support team.

 

Q. Can I use this tool on any kind of Secured PDF file to remove restrictions?

Well yes, you can use this tool on any type of locked PDF file in order to get rid of editing, printing, copying and other related restrictions. However, we would like to remind you again that Estelar PDF Security Removal Tool removes only Owner Password restrictions not User Password restrictions. If there is a PDF file with both user password & owner password restrictions then you need to enter the user password manually before you get started on this software. 

 

Q. Can I use this tool to remove DRM from my PDF documents?

Estelar PDF Security Removal Software is not meant to remove DRM or any other third party plug-ins. We may remind you that we don’t recommend you to use this tool for any type of copyright Infringement activity.

 

Q. I’ve just purchased with my Credit Card - what happens now?

As soon as your payment is "proceed" (usually within a few seconds), you will also receive an email on your Email ID provided by you at the time of purchase containing the activation link. All you need to do is just to click that link or copy paste it in your browser and your trial version will be converted into fully functional licensed version in not time. 

 

Q. I've not received my Activation Mail – now what to do?

Please check your spam/bulk mail box, because sometimes our mails get erroneously treated as spam. If you do not receive your Activation Mail within one working day please contact support@estelargroup.com  and specify an alternate email address with the problem you are facing.   

 

Q.I've lost my Activation Code - what can I do?

In any case if you lost your Activation Code, you can contact our Support Team via mail, skype or online chat. You will receive your activation code in no time.